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Frequently Asked Questions

399com FAQ — answers to all your questions

Find answers on registration, login, bonuses, payments, games, and security. If you can't find what you're looking for, contact our support team directly.

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Why 399com choose?

Here's a quick look at the best features our platform has to offer.

Massive Game Collection

Game lobby, bingo, fish games, betting, and hundreds more. New games are added daily, and live casino tables are available too.

Exciting Bonuses

Welcome bonus, daily login rewards, referral commission, and weekly cashback — available to both new and existing members.

Fast Payments

Deposit and withdraw in minutes via local payment methods including Mobile Banking, Nagad, and Rocket. No hidden charges.

Secure Platform

Your account and financial data are always protected with 256-bit SSL encryption and two-factor authentication.

24/7 Support

Support is available 24 hours a day via Live Chat, email, and social media. Average response time is just 3 minutes.

Mobile App

Download the 399com app for Android and iOS. Play anytime from your phone and unlock exclusive bonuses.

By Category FAQ

Account & Registration

Login, Registration & Profile FAQs

To register on 399com, you need an active mobile number, a strong password, and you must be at least 18 years old. Registration is completely free and takes under 2 minutes. Register Now।

Each person may only register one account. Creating multiple accounts violates 399com's terms and may result in permanent suspension of both accounts. It is not possible to open a second account using the same mobile number or payment account.

Login PageClick the "Forgot Password?" link. An OTP will be sent to your registered mobile number. Once verified, you can set a new password. The whole process takes 3–5 minutes.

Entering the wrong password five times will temporarily lock your account. It unlocks automatically after 30 minutes. For a faster resolution, contact our 24/7 Live Chat support — they'll sort it out within minutes.

Yes, you can update your name, address, and contact details from Profile Settings. Changing your registered mobile number requires identity verification. You can contact our support team for assistance with any changes.

Deposits & Withdrawals

Payment Methods & Transaction FAQs

You can deposit on 399com via Mobile Banking, Nagad, Rocket, or bank transfer. The minimum deposit is just BDT 100. Mobile banking deposits are usually credited instantly.

Mobile banking withdrawals (Mobile Banking, Nagad, Rocket) are typically completed within 15–30 minutes. Bank transfers may take 1–2 business days. Withdrawal requests submitted on business days are processed faster.

The minimum withdrawal is BDT 300. Your maximum daily withdrawal limit depends on your account verification level. Verified accounts have significantly higher limits. For more details, Platform See page.

Start by checking your payment confirmation message. If the transaction was successful but your balance hasn't been credited, contact our Live Chat support with your transaction ID. Most issues are resolved within 15 minutes.

399com does not charge any deposit fees. However, your payment provider (such as Mobile Banking or Nagad) may apply their own transaction charges. There are no withdrawal fees from 399com either.

Bonuses & Promotions

Welcome Bonus, Cashback & Rewards FAQs

On 399com Register New members receive a welcome bonus (on first deposit), a registration bonus, and a special free bet offer for the first week. Logging in every day during the first week also earns extra loyalty points.

To withdraw bonus funds, you must meet the wagering requirement. Typically, you need to wager 5–10 times the bonus amount before it becomes withdrawable. Each bonus offer has its own terms — please read them before claiming.

Share your referral link with friends. When a friend registers and makes their first deposit, you earn a referral commission. You also receive a share every time your friend places a bet.

Daily Login A daily login bonus is automatically credited to your account each time you log in. Logging in consecutively every day increases the bonus amount. A special weekly bonus is also available every 7 days.

Games & Betting

Game Lobby, Bingo, Fish Games & Betting

In the game lobby Slots, Live Casino, card games, crash games, and much more are all available. Every game runs smoothly on both mobile and desktop. New games are added regularly.

In Bingo Tickets start from just BDT 10. There are various bingo rooms with different ticket prices to suit every player. A jackpot prize is up for grabs every round.

Yes, Fish Game Full gameplay is available on both mobile and desktop. The mobile app delivers smoother Fish Game graphics and a more intuitive touch control experience. App Download for an even better experience.

Betting The minimum bet in this category is just BDT 20. Sports Betting, Live Betting, and Virtual Sports each have their own minimum limits. See the rules on the betting page for full details.

If you get disconnected, your game state is saved on the server. When you reconnect, you can pick up exactly where you left off. Any active bets or game rounds are settled server-side, so there's no risk of losing funds.

Security & Privacy

Account Security & Personal Information

Yes, 399com uses 256-bit SSL encryption to protect all personal and financial data. Our Privacy Policy your information is never shared with third parties. Regular security audits are conducted.

Go to the "Security" section in your Profile Settings to enable 2FA. You'll verify your identity via OTP sent to your mobile number. Once enabled, any login from a new device will require additional verification, keeping your account more secure.

If you notice any unfamiliar transactions or logins on your account, change your password immediately and contact our support team. We will investigate promptly and take the necessary action. Never share your password or OTP with anyone.

Mobile App

Download, Installation & App Usage

399com App on our Download Page completely free to download. The Android APK can be downloaded directly. iOS users can add the web app to their home screen via Safari.

To install the APK on Android, you need to enable "Unknown Sources" or "Install Unknown Apps" in your phone settings. Go to Settings → Security → Install from Unknown Sources and grant permission. If you still have issues, On the download page View the full guide.

Yes, the app includes all the features available on the website, plus biometric login, push notifications, and mobile-exclusive bonuses. It also loads significantly faster than the browser version.

When a new update is available, a notification will appear as soon as you open the app. Just tap the update button to download the latest version. Keeping the app updated ensures you have access to new features and the latest security improvements.
If you can't find the answer to your question in this FAQ, reach out to our 24/7 live chat support. Our support team is always ready to help.
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Security Assurance
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Two-Factor Authentication (2FA)
Personal Data Protected
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