399com Privacy Policy – Your data is safe with us

399com Privacy Policy – Full details

Welcome to the 399com.pro platform. This Privacy Policy ("Policy") explains how 399com collects, uses, stores, and protects your personal information. By using the platform, you are considered to have agreed to this Privacy Policy. Your trust matters deeply to us, which is why we have built this Policy with full transparency.

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1 What data we collect

Under the 399com Privacy Policy, only the information strictly necessary is collected. The types of data collected are outlined below.

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2 How We Collect Data

399com collects your information through several methods. Each method is carried out in accordance with our Privacy Policy, and your consent is always ensured.

• Information provided directly by you: Information you provide directly during registration, KYC verification, or when contacting support.
• Automatically collected information: Data collected automatically through cookies and tracking technologies while you use the platform.
• Received from third parties: Data received from payment gateways or identity verification services, handled in accordance with our Privacy Policy.
• Log data: Server logs, error reports, and performance data.

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3 Purpose of Data Use

Under the 399com Privacy Policy, data collected is used only for the purposes listed below — never for anything else.

• Account management and delivery of platform services.
• Ensuring payment processing and financial transactions.
• Completing KYC verification and age confirmation.
• Preventing fraud and money laundering.
• Ensuring responsible gaming and helping prevent addiction.
• Providing customer support and resolving issues.
• Meeting legal obligations.
• Enhancing your platform experience (with your consent).

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4 Data Sharing Policy

Under the 399com Privacy Policy, your data may be shared only in strictly limited circumstances and only with the parties listed below.

• Payment processors: Necessary data is shared with payment services such as Mobile Banking, Nagad, and Rocket to process transactions.
• KYC service provider: With authorized third parties for identity verification.
• Regulatory authority: Where legally required, in response to a valid request from a government or regulatory authority.
• Legal process: Where required by a court order or legal process.

Outside of the cases listed above, your data is never shared without your consent. This is a core commitment of our Privacy Policy.

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5 Cookie Policy

399com uses cookies to keep its website and app running smoothly and to improve your experience. Our Privacy Policy applies equally to the use of cookies.

• Essential cookies: Essential for the platform to function properly. These cannot be disabled.
• Functional cookies: Remembers your preferences such as language and settings. You can turn these off.
• Analytics cookies: For understanding platform usage. Can be disabled.
• Security cookies: Protecting against fraud and cyberattacks.

Non-essential cookies can be deleted or disabled at any time through your browser settings.

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6 Data Storage & Security

Under the 399com Privacy Policy, your data is stored with the highest level of security. The following security measures are in place.

• All sensitive data is stored with 256-bit AES encryption.
• All data transfers are secured using SSL/TLS technology.
• Two-factor authentication (2FA).
• Regular security audits and penetration testing.
• Restricted staff access — only authorized personnel can view your data.
• After account closure, data may be retained for up to 5 years where required by law.

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7 Your rights

The 399com Privacy Policy grants you the following rights over your personal data. To exercise any of these rights, please contact our support team.

• Right of access: You can find out exactly what information we hold about you.
• Right to Rectification: You may request correction of any inaccurate or incomplete information.
• Right to Erasure: You may request erasure of your data under certain circumstances.
• Right to Restrict Processing: You may request that we stop using your data for specific purposes.
• Right to Portability: You may request a copy of your data in a specified format.
• Right to object: You may object to the processing of your data for specific reasons.

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8 Children's privacy

Under the 399com Privacy Policy, no data is collected from anyone under the age of 18. Should we become aware that a minor's data has been received, it will be deleted immediately. If you believe your child's information may be on the platform, please contact us right away.

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9 International data transfers

For operational reasons, your data may occasionally be transferred internationally. Regardless of where it is sent, 399com ensures that the same standard of protection described in this Privacy Policy applies.

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10 Contact us

If you have any questions or concerns about this Privacy Policy, please contact our support team. Our dedicated privacy team is always ready to assist you with any queries. Responses are typically provided within 48 hours.

For more information, visit our Terms and Conditions and Responsible Gaming page as well.