Betting should be a source of fun — not stress or obligation. At 399com, you'll find all the responsible gaming tools and protections in one place.
Our goal is to make sure your gaming experience on 399com is always safe and enjoyable.
Set your own daily, weekly, or monthly deposit and betting limits. Once a limit is in place, you cannot override it yourself — that's your guarantee of protection.
Keep track of how long you've been playing. Daily session timers and break reminders help you stop at the right time.
If you feel your betting is getting out of control, use the account suspension feature to pause for anywhere from 30 days to permanently. The decision takes effect immediately.
Age verification is mandatory when registering on 399com. Anyone under 18 is strictly prohibited from accessing the platform, and this policy is rigorously enforced.
Our system automatically detects unusual gaming patterns and proactively reaches out with support when needed.
Our trained support team is ready to assist you at any time. If you're feeling stressed or showing signs of addiction, get free advice today.
Betting is a form of entertainment. But when it starts crossing that line and affecting other areas of your life, it becomes a problem. That's exactly what 399com's responsible gaming policy is designed to address — so you can always play with enjoyment and stay within your limits. We believe a truly responsible platform doesn't just offer winning opportunities; it actively works to protect the overall well-being of its players.
Responsible gaming means enjoying betting consciously, deliberately, and in a controlled way. On 399com, it means you know how much time and money you're spending, where to draw the line, and when to seek help.
Online gaming is growing fast in Bangladesh. But without awareness, many players unknowingly slip into excessive betting habits. 399com takes this seriously — which is why we've built responsible gaming tools directly into the platform, so you can use them without any extra steps.
People often don't realize their betting habits have become problematic. If you notice any of the signs below, take them seriously. According to 399com's responsible gaming guide, these warning signs should never be ignored.
The most effective responsible gaming tool on 399com is the ability to set betting limits. Go to your account settings to configure three types of limits.
Once a limit is set, reducing it takes effect immediately — but increasing it requires a 72-hour waiting period. This prevents impulsive decisions from leading to excessive betting. This feature is a key part of 399com's responsible gaming program.
Sometimes taking a break is the smartest move. 399com's responsible gaming tools offer two different options for this.
During a self-exclusion period, 399com will not send you any promotional emails or notifications. We respect your decision and act accordingly.
If you believe a family member is betting excessively, you can contact the 399com responsible gaming team directly. We will assess the situation confidentially and take the appropriate steps.
We also recommend using parental control software on your device to prevent minors from accessing betting platforms. If you share a device with children or teenagers, please take this precaution.
Following these simple guidelines on 399com will help keep your gaming experience positive every time.
Asking for help is not a sign of weakness — it takes courage. Under 399com's responsible gaming program, anyone can seek advice completely free of charge and in full confidence. Our specialist support team speaks Bengali and your situation is kept strictly private.
If you feel that betting is affecting your daily life, relationships, or finances — act now. One decision today can change your future. 399com is always here for you.
Ask yourself the questions below. If you answer "yes" to more than two, it's time to seek help.
Do you hide how much you bet from family or friends?
When you lose, do you bet more to try to win it back?
Do you feel anxious or irritable when you can't bet?
Do you bet during time meant for work, sleep, or family?
Have you had to borrow money or dip into your savings to fund your betting?
Have you tried to stop betting but couldn't?
If two or more of your answers are "Yes," please reach out to 399com Support. We'll help you get the right assistance.
Log in to your 399com account and click the profile icon in the top right corner.
Go to the "Responsible Gaming" option in your profile menu.
Set a deposit limit, betting limit, or session timer — whichever you need.
Confirm your limit via SMS or email verification. It takes effect immediately.
For any issue, reach out via our 24/7 chat support — help is available in Bengali.
Find out how each tool in 399com's responsible gaming program works.
Set a daily maximum on how much BDT you can deposit. Once the limit is reached, the system stops you automatically.
Automatic alerts are sent after a set period. You can also set a reminder to end your session.
A message is shown every hour so you can see how long you've been playing and how much BDT you've spent.
Account closure available for 30 days or permanently. No promotions or communications will be sent during this period.
You can view your complete betting history, deposit, and withdrawal reports at any time.
Trained counselors are available to help in English. Speak freely in a completely confidential, judgment-free environment.
Direct answers to the most frequently asked questions
Join 399com and enjoy all the benefits of responsible gaming. We're here for you — always.